FAQ

Where are you based? Do you ship worldwide?

Grunge Bunny is based in London, UK and ships almost everywhere!

How old do I have to be to order?

Grunge Bunny only sells to over 18s. All payments are processed via Paypal, which is only available to over 18s. We don't sell to minors.

How much do your hoods cost?

Hoods start at £180 for premades, and customs start at £250, price dependent on design and choices of ears. Realistic and particularly complex designs cost a little extra due to the extra hours spent designing them. Send us a message with what you're after for a quote!

How do I order a custom hood from you?

An email will go out via the Mailing List when customs are due to open, so be sure to join it! When customs are open, you can submit your custom request through the Custom Orders page.

How do you receive payments?

All payments are processed through Paypal using their checkout system on the website. This makes things really straightforward - currency exchange, estimated dispatch dates and our terms & conditions are all built into the checkout. Please note that all payments are received in UK Pounds (GBP/£) and payments received from non-UK accounts may incur additional charges and fees for international transfers and currency exchange. These international payment fees are entirely controlled by your bank and Paypal, and are not taken or handled by Grunge Bunny.

Do you sell premade hoods?

Yes, premade hoods can be found in the shop section of this website, and are also listed on social media or via the mailing list. An email is sent out beforehand with information of when and where premade hoods will be listed for sale. Occasionally, one-of-a-kind, original character hoods that come with a collar and artwork are auctioned via Instagram. These are also announced prior to release via the Mailing List.

Which size do I need?

Grunge Bunny hoods come in two sizes. Check the Order Information page for the sizing chart and how to measure.

Do Grunge Bunny Hoods have interchangeable ears?

Yes! The ears, muzzle and lower jaw attach with snaps and can be swapped out with different shapes and designs in seconds.

What's your handle on etsy/fetlife/pupspace/other?

Our handle is @grungebunnygear on almost everything! Check out the Social Media page for links.

Do you do fox/cat/bunny/pony/bear/pig hoods?

We have plans to create all of these! Any new hood designs and styles will be announced via the Mailing List.

What are your hoods made from?

Grunge Bunny hoods are made from premium quality printed neoprene with marine-grade brass or stainless steel hardware, and are designed and entirely handmade with love in the UK. They secure with a silky black webbing tri-point harness with three areas of adjustability and a sturdy, ergonomic curved buckle for closure - no velcro to get caught in your hair! As standard, all hoods are free of animal products, latex or nickel. They have secure snaps for a removable muzzle and jaw and interchangeable ear shapes and styles for maximum expression and ease of play. They are incredibly soft, lightweight and flexible, and the half-hood style ensures plenty of ventilation and breathability

How do I care for my hood?

We recommend hand washing your hood in the sink or bath with a delicate laundry detergent and luke-warm water. Avoid using fabric softener, fabric conditioner or other treatments. Don't wring, stretch or scrub the neoprene whilst washing, as this can change the shape or damage the fabric. Make sure you thoroughly towel dry the hood after wetting, focusing especially on the metal parts. Hang to dry in a well ventilated area by the O ring on the head harness, ensuring the hood is hanging symmetrically. This can also help to reduce the visibility of any creases that have emerged over time or from incorrect storage. We do not recommend prolonged exposure to water due to the hood's metal components. Although the best care has been taken to ensure hardware won't rust, if a hood is exposed to too much moisture and not dried out properly after, it is the nature of metal hardware that it can break down over time. Avoid exposing your hood to direct sunlight, high temperatures, saltwater, chlorine, or other harsh chemicals.

When not in use, your hood is best stored in it's original storage layout in the box it was shipped in. Alternatively, you can hang it in a cool, dark place from the O ring, or store it on a mannequin head - but this can encourage creasing over time, particularly on the muzzle bridge area. A detailed care sheet will be included with your order!

Do you ship in discreet packaging?

Yes, our packaging is discreet and uses entirely either recycled or compostable materials. All hoods are shipped in a plain box with paper tape, a shipping label, and an 'open me' sticker.

Is Grunge Bunny cruelty-free/vegan?

All Grunge Bunny gear, accessories, and associated items are free of any animal testing or animal products. We are a cruelty-free business!

I have allergies. Should I be concerned?

All Grunge Bunny gear is created in a smoke-free space, and is free of latex, wool and any animal byproducts. We do have a small dog, so although she doesn't come near the hoods themselves, if you have an animal allergy we suggest giving your hood a rinse and hang to dry before wearing it for the first time. Whilst we do our best to use stainless steel or brass hardware, some nonstandard hardware may contain nickel, pewter, or other metals.

I'm in a hurry, can you do rush orders or queue jumps?

The best thing to do is ask! The worst we can say is no - all rush requests will be considered on a case-by-case basis.

Does Grunge Bunny support any charities?

Yes! The founder of Grunge Bunny is a volunteer with the Cinnamon Trust, a charity helping vulnerable and elderly people to keep their pets healthy by assisting with dog walks and day-to-day care. We also collaborated with Animagi on a charity auction project to fundraise for the Terrence Higgins Trust, raising awareness surrounding those with HIV and AIDS. We have plenty more charity events planned for the future!

I have more questions. Where can I get answers?

Send us an email at grungebunnygear@gmail.com or find us on Twitter, Facebook or Instagram.